RCT offices are open Monday through Friday except holidays from 7:30 am to 4:30 pm. RCT offices are not open on the following Federally designated Holidays: New Years Day, Martin Luther King Day, President’s Day, Memorial Day, July 4th, Labor day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day . The offices are also closed on the Day after Thanksgiving. Transportation services previously scheduled for these days will be provided.
Rural Community Transportation, Inc.
1677 Industrial Parkway, Lyndonville, VT 05851
Phone: 802-748-8170, Toll free: 1-855-811-6360, Fax: 802-748-5275
It is the vision of RCT to establish a solid foundation for regional development of a safe efficient public transportation system.
It is the Mission of RCT to:
- Encourage the use, development and support of safe public transportation.
- Provide Coordinated, consolidated, non-duplicative transportation services.
- To promote the planning and development of public transportation.
Rural Community Transportation, Inc. (RCT) is a private, non-profit organization, incorporated in November 1991. Previously known as NEKCA transportation, RCT was created through a grant from the Federal Urban Mass Transportation Administration (UMTA), to coordinate Medicaid transportation services. Later, services were expanded to serve the entire Northeast Kingdom and Lamoille County. In 2012 RCT began serving as the Medicaid broker in Orange County.
RCT is a transportation provider that uses all modes of transportation including buses, cars, taxis, vans, and volunteer drivers. We service a wide range of passengers through several programs as well as providing rides to the general public. As the Medicaid broker for Caledonia, Essex, Lamoille, and Orleans counties, RCT coordinates medical trips for Medicaid eligible resident.
RCT also provides coordinated transportation services for the Northeast Kingdom Council on Aging, Adult Day Services, Northeast Kingdom Human Services, Central VT Council on Aging, Out and About, Reach Up and the Northeast Kingdom Community Action. The moving force of RCT is our volunteer driver network. As it has in the past, the demand for service continues to increase the volunteer driver network, allowing RCT to bring people in from the outlying areas to the more heavily populated service centers.
RCT’s service area includes Essex, Caledonia, Orleans and Lamoille counties of Vermont. RCT’s main office is in Lyndonville, Vermont with branch offices in Newport, Vermont and Morrisville, Vermont. Through all of our programs RCT schedules an average of over 200,000 rides a year.
Title VI Of the Civil Rights Act
RCT operates its programs and services without regard to race, color, and national origin as stipulated in Title VI of the Civil Rights Act of 1964. If you feel you have been discriminated against based on your race, color, or national origin, you may file a written complaint with the Operations Manager, Rural Community Transportation, Inc, 1677 Industrial Parkway, Lyndonville, VT 05851. A written complaint may also be filed with the Title VI Program Coordinator, FTA Office of Civil Rights, East Building, 5th Floor – TCR, 1200 New Jersey Ave., S.E., Washington, DC 02590, or a complaint may be made to the Vermont Agency of Transportation, Office of Civil Rights by calling 802-828-5858 or by using the complaint form on their website at http://vtrans.vermont.gov/civil-rights/compliance/titlevi/complaint. If you would like more information about your Title VI rights, you may call the Vermont Agency of Transportation, Office of Civil Rights and request it to be provided to you, or you may view their website at: http://vtrans.vermont.gov/civil-rights/compliance/titlevi.
Requests for Reasonable Modifications:
In accordance with FTA 49 CFR Parts 27 and 37, Rural Community Transportation, Inc. (RCT) is committed to ensuring a reliable, accessible experience for all customers. All requests for reasonable modifications to RCT programs and services will be considered on an individual basis. Please note that RCT may be unable to accommodate requests for reasonable modifications which would result in a fundamental alteration to the nature of RCT programs and services, or which would directly interfere with the health and safety of others. In the event that a barrier to access exists, but the requested modification cannot be granted, RCT will, to the maximum extent possible, assist in determining an alternate reasonable modification to provide equivalent access to its programs and services.
For more information on RCT’s reasonable modification and the procedures to file a request or a complaint, contact RCT at 802-748-8170, extension 303; TTY Services (711); by e-mailing to: firstname.lastname@example.org, or in writing to our administrative office at 1677 Industrial Parkway, Lyndonville, VT 05851.