Rider's Bill of Rights
TITLE VI OF THE CIVIL RIGHTS ACT
Title VI of the Civil Rights Act – RCT operates its programs and services without regard to race, color, and national origin as stipulated in Title VI of the Civil Rights Act of 1964. If you feel you have been discriminated against based on your race, color, or national origin, you may file a written complaint with the Operations Manager, Rural Community Transportation, Inc, 1677 IndustrialParkway, Lyndonville, VT 05851.
A written complaint may also be filed with the Title VI Program Coordinator, FTA Office of Civil Rights, East Building, 5th Floor – TCR, 1200 New Jersey Ave., S.E., Washington, DC 02590, or a complaint may be made to the Vermont Agency of Transportation, Office of Civil Rights by calling 802-828-5858 or by using the complaint form on their website at http://vtrans.vermont.gov/civil-rights/compliance/titlevi.
VERMONT STATE PUBLIC ACCOMMODATION LAW
9V.S.A. 4502 (a) Public accommodations states an owner or operator of a place of public accommodation or an agent or employee of such owner or operator shall not, because of the race, creed, color, national origin, marital status, sex, sexual orientation, or gender identity of any person, refuse, withhold from, or deny to that person any of the accommodations, advantages, facilities, and privileges of the place of public accommodation. If you feel you have been discriminated against, you may file a complaint with Vermont Human Rights Commission by calling 800-416-2010 or by email at email@example.com.
ADA REASONABLE MODIFICATION POLICY
In accordance with FTA 49 CFR, Parts 27 and 37, RCT, is committed to ensuring a reliable, accessible experience for all customers. All requests for reasonable modifications to RCT programs and services will be considered on an individual basis. Please note that RCT may be unable to accommodate requests for reasonable modifications which would result in a fundamental alteration to the nature of RCT programs and services, or which would directly interfere with the health and safety of others. In the event that a barrier to access exists, but the requested modification cannot be granted, RCT will, to the maximum extent possible, assist in determining an alternate reasonable modification to provide equivalent access to its programs and services.
RCT pledges to ensure the safety of its passengers, drivers, rider coordinators, employees, volunteers and community through the following commitments:
• Background checks completed for all staff and volunteers;
• Random drug and alcohol testing program for all drivers and ride coordinators;
• Buses inspected prior to every shift and receive regular preventive maintenance;
• Volunteer vehicles inspected for safety and cleanliness.
• RCT pledges to constantly renew its efforts towards safety and to continuously seek new programs and opportunities to increase system safety.
Occasionally, RCT needs to cancel a route or close early due to severe weather or other hazardous driving conditions. To sign up for text alerts for route delays and other information, to opt-in, text: 64800 and type RCT Alerts or go to: https://simplifiedsms.com/onli...;
Please be advised: Your cell phone carrier may charge a fee for text messages based on your current calling plan. Call the RCT office at 802-748-8170, visit www.RideRCT.org, find us on Facebook and Instagram.
Safe Service Policy
Please note service may be modified at times on a case-by-case basis due to safety conditions.
Wheelchair Lifts and Special Assistance
Wheelchair lifts are on every bus and drivers are trained to assist riders who need them in getting on and off the bus. To ensure the best possible service, riders needing special assistance are encouraged to call 802-748-8170 ahead of time. Please note, the step height to board our buses is between 10” and 12”.